Who We Are and How to Reach Us

SyncPortal operates from our office in Ho Chi Minh City, serving businesses across Vietnam and beyond. If you have questions about how we handle your data, you can contact us anytime at support@syncportalcom.com or call us at +842283877304. Our physical address is 160 Hoàng Hoa Thám, Phường 12, Tân Bình, Thành phố Hồ Chí Minh 700000, Vietnam.

This policy applies to all services offered through syncportalcom.com and any related platforms we operate.

Information We Collect and Why

Running a financial management platform means we need certain information to make things work properly. Here's what we collect and the reasoning behind it.

Account and Profile Information

When you create an account, we ask for your name, email address, phone number, and company details. Without this basic info, we can't set up your account or contact you about important updates. If you're managing team access, we'll also need information about your team members.

Financial and Transaction Data

Since we're a financial management tool, we process transaction records, invoice details, payment information, and account balances. This data lives at the core of what our platform does — helping you track and manage your business finances efficiently.

Communication Records

Messages sent through our platform, support tickets, and email correspondence get stored so we can provide better assistance and maintain continuity in conversations. It's frustrating when you have to repeat yourself every time you contact support, right? That's why we keep these records.

Technical Information

Like most web services, we automatically collect IP addresses, browser types, device information, and usage patterns. This helps us spot technical issues, prevent security threats, and understand how people actually use the platform.

How We Use Your Information

We're not in the business of mining your data for hidden purposes. Here's what we actually do with the information we collect:

• Provide and maintain the core functionality of our financial management platform
• Process transactions and generate reports you request
• Send important notifications about your account, including security alerts
• Respond to your questions and provide technical support
• Detect and prevent fraudulent activity or security breaches
• Improve our services based on how people use the platform
• Comply with legal obligations and regulatory requirements in Vietnam

We don't sell your personal information to third parties. Period. That's not our business model and never will be.

Data Sharing and Third-Party Services

We share your information in specific, limited circumstances. Being upfront about this matters because you deserve to know who else might see your data.

Service Providers

We work with third-party companies that help us run the platform — cloud hosting providers, payment processors, email delivery services, and customer support tools. These companies only get access to the information they need to do their job, and they're contractually required to protect your data.

Legal Requirements

Sometimes we're legally required to share information with Vietnamese government authorities or law enforcement. This happens when we receive valid legal requests, need to protect our legal rights, or must comply with applicable regulations.

Business Transfers

If SyncPortal merges with another company or gets acquired, your information would likely transfer as part of that transaction. We'd notify you before this happens and explain any changes to how your data gets handled.

Data Security and Protection

Financial data demands serious security measures. Here's how we protect your information:

• All data transmission uses TLS encryption (the same technology banks use)
• Sensitive information gets encrypted at rest in our databases
• We employ multi-factor authentication for account access
• Regular security audits help us identify and fix vulnerabilities
• Access to your data is restricted to authorized personnel only
• We maintain detailed logs of who accesses what and when
• Automated monitoring systems watch for suspicious activity around the clock

That said, no system is perfectly secure. If we detect a data breach that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking.

Your Rights Under Vietnamese Law

Vietnam's Law on Cybersecurity and related regulations give you specific rights regarding your personal data. Here's what you can do:

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide this in a readable format within 30 days of your request.

Correct Inaccurate Data

Spotted an error in your profile or records? You can update most information directly through your account settings. For data you can't change yourself, contact our support team.

Request Deletion

You can ask us to delete your account and associated data. Keep in mind that we may need to retain certain information for legal or accounting purposes, typically for seven years after account closure.

Object to Processing

If you believe we're processing your data inappropriately, you can object. We'll review your concerns and respond within a reasonable timeframe.

Data Portability

Want to move your financial data to another platform? We can provide your transaction records and account information in a machine-readable format upon request.

Data Retention Periods

We don't keep your information longer than necessary. Here's our retention schedule:

After these periods expire, we securely delete or anonymize the data. Anonymized data can't identify you personally and may be kept longer for statistical analysis.

International Data Transfers

Our servers are primarily located in Vietnam, but some of our service providers operate infrastructure in other countries. When your data crosses borders, we make sure it receives adequate protection through:

• Contracts that require providers to maintain security standards
• Regular audits of third-party security practices
• Encryption during transmission and storage
• Compliance with Vietnamese regulations on cross-border data flow

If you have concerns about where your data is stored, contact us and we'll provide specific details about the locations involved.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies. Most are essential for basic functionality — they remember you're logged in and maintain your session. Others help us understand usage patterns and improve the platform.

You can control cookie settings through your browser, but disabling certain cookies may limit platform functionality. We respect "Do Not Track" signals when technically feasible.

Children's Privacy

SyncPortal is designed for business use and not intended for anyone under 18. We don't knowingly collect information from minors. If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect new features, legal requirements, or changes in how we operate. When we make significant changes, we'll notify you via email or through a prominent notice in the platform.

The date at the top shows when we last updated this document. We encourage you to review it periodically, especially after receiving a change notification.

Complaints and Disputes

If you believe we've mishandled your personal information, please contact us first so we can address your concerns. If you're not satisfied with our response, you can file a complaint with Vietnam's relevant data protection authorities.

We take privacy complaints seriously and investigate them thoroughly. Most issues get resolved through direct communication, but we respect your right to escalate concerns to regulatory bodies if needed.